Accessibility Policy


Updated: December 2020.


Kissimmee Guest Services (KGS Tickets) strives to ensure that its ticket offerings, services, and more are accessible to people with disabilities. KGS Tickets has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.

Accessibility on makes available several methods of adapting to better serve through 1.) Coding of site pages 2.) Adaptive and descriptive identifiers for images 3.) Addition of sight, sound, and more features to provide accessibility as defined by current ADA standards. We also have added an approved ADA  Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


KGS Tickets continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan with Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions, or need assistance, please contact KGS Customer Support:


Phone:  321-939-2057

Walt Disney World® Resort – Universal Orlando Resort
SeaWorld Orlando – Busch Gardens Tampa Bay

LEGOLAND® Florida Resort – Kennedy Space Center

Orlando Magic – Orlando City Soccer

Magic Kingdom® Park – Epcot® – Disney’s Animal Kingdom® Park

Disney’s Hollywood Studios® – Disney’s Blizzard Beach Water Park
and Disney’s Typhoon Lagoon Water Park

Universal Studios Florida – Universal’s Islands of Adventure
Universal’s Volcano Bay

Aquatica Orlando – Discovery Cove and More!

KGStickets -Kissimmee Guest Services - Ticket-To-Fun