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| Frequently Asked Questions |
What are your operating hours? |
Office Hours: Monday - Saturday: 8am – 5pm. Sunday: 8am - Noon.
Ordering Department Hours: 8am - 8pm Monday - Friday. 8am - 5pm on Saturday and 8am - Noon on Sunday.
Holiday Hours: We are closed on New Years Day, Easter, Thanksgiving and Christmas Day. We also close at Noon on Christmas Eve.
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How does your Low Price Guarantee work?
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Find your local order for less & we'll match the price or refund the difference. You must present a current printed price list from a local authorized agency within 7 days of purchase. To match a website price, they must have a physical guest service office address and an Authorized Ticket Seller icon. Some promotions including theme park internet promotions, and out of date web site prices are excluded. KGS promotional gifts not included with price match.
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How far in advance do I have to order?
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When ordering tickets you have several different options on how you can receive your tickets.
Office Pickup: Instant processing
Shipping:
US ($10): Orders shipped within the continental United States must be ordered at least one (1) week prior to arrival.
Express ($25): Orders shipped Express (2 Business Days) within the continental United States. All orders will be shipped out on the next business day after it is received.
Europe & Canada ($25): All orders that are shipped outside the continental United States must be ordered at least 3 weeks prior to arrival. Arriving within 3 weeks? Call us!
(We can only ship to the billing address of the credit card that is used)
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Can I add options to my tickets later? |
Yes.You can add
options or days to Disney tickets on or before your last day of use.
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What do I do if I don't see what I want? |
Contact us. We can arrange almost anything.
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Where can I rent a wheelchair? |
They are available at the entrance of each theme park.
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| Can I pay by cash or travelers checks? |
Yes. Just place your order by phone &
pay upon office pickup. |
